Parking Charges
Why do I need to add parking charges?
Parking charges are billed to the passenger, and it is necessary for you to provide a screenshot of any parking ticket BEFORE concluding the journey. This simple step takes only a few seconds of your time and ensures accurate record-keeping.
How do I add parking charges to the journey?
Before ending the trip:
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Tap on the “Parking” section in the app, take a picture of your parking ticket and enter the cost. The passenger will receive a receipt that includes the photo so please make sure the amount you enter matches the photo.
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When uploading parking tickets for a journey, please be sure to only upload the parking ticket for your current journey.
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Please do not upload the same parking ticket twice.
PLEASE NOTE: For drop-off journeys at Heathrow, a £5 parking charge is AUTOMATICALLY added to your journey. DO NOT add a Heathrow parking ticket.
What if I forget to add a parking ticket to the journey?
In the event that you fail to upload the parking receipt, we regret to inform you that we will be unable to reimburse this fee, as the passenger is charged upon the completion of the journey. Should an application issue prevent you from uploading the receipt, please contact our customer service team for assistance before completing the journey.
Please remember that it is crucial to adhere to the process of adding parking charges before concluding the trip to ensure accurate billing and avoid any inconvenience.